1. Introduction
Welcome to Proper Eleven Technologies ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and related services, including Pictura AI and MyPDFGenius.
2. Information We Collect
2.1 Information You Provide
- User account information (email address, username)
- User-generated content (images, PDFs uploaded for processing)
- Payment information (processed through secure third-party payment providers)
- Support and feedback communications
2.2 Automatically Collected Information
- Device information (device type, operating system)
- Usage data (app features used, processing history)
- Log data (IP address, access times, error logs)
- Analytics data to improve our services
3. How We Use Your Information
We use the collected information to:
- Provide our AI image generation, restoration, and PDF processing services
- Process your transactions for premium features
- Improve our services and user experience
- Communicate with you about your account and our services
- Provide customer support and respond to inquiries
- Ensure security and prevent fraud
4. Data Sharing and Disclosure
We may share your information:
- With third-party service providers (payment processors, cloud storage)
- When required by law or to protect our rights
- With your explicit consent
- In connection with business transfers or mergers
We never sell your personal data to third parties.
5. Data Security and Retention
We implement appropriate security measures to protect your information. Your files are processed securely and automatically deleted from our servers after processing is complete, typically within 24 hours.
We retain account information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your account information
- Opt-out of promotional communications
- Request a copy of your personal data
- Request deletion of your personal data
- Object to processing of your personal data
7. Children's Privacy
Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Proper Eleven Technologies Private
Limited
India